FAQ's

What are your business hours?

Our hours are Mon.-Fri. 7am-5pm and Sat. 7am-11am (CST).


When placing my order, where do I enter my credit card information?

After you choose your shipping method on the first page, click through to the next step and under check out options please click on the "Pay via PayPal" button. Once you click though to the next page you will see an order summary and a yellow button that says PayPal Click here to pay, once you click through you will be able to login to your paypal account to pay for your order or if you don't have a paypal account click on the link that says, "Don't have a paypal account?" to pay by credit card.


Where do you ship?

We ship in the Continental U.S., Alaska, Hawaii, and Canada.

For all orders shipping outside the U.S. please email: info@gardendecoraccents.com for a shipping quote.


What is your guarantee?

We offer a 30-Day Risk FREE Guarantee on all of our merchandise.


Do you offer a drop ship program?

For information about our drop ship program visit: http://www.gardendecoraccents.com/dropshipprogram.html

Can I sell on eBay and Amazon?

Yes, you can sell on eBay, Amazon, your own website, mail order, home parties, or brick and mortar store. We provide the products and the drop ship service. How you to choose to sell is up to you. 

 


Where can I see sample wholesale pricing?

For a wholesale pricing sample, see the following link for one of the product categories: 

You will be redirected to our wholesale/drop ship site www.dropshipproductsource.com

Patio Sets


Can I include a gift message with my order?

Yes, you can include a short gift message with your order. Your message will be added to the order if you would like to send an item as a gift. We have many clients who like to send a gift message with their order and this is a free service we offer.


How much does it cost for ground shipping in the U.S.?

Ground shipping is FREE on orders that are $50 or more.

For orders under $50 shipping goes as follows:

Orders $29.99 or Less UPS     Anywhere in U.S.     7.95
Orders $30 to $49.99 UPS     Anywhere in U.S.    9.95


How long does it take for an item to ship?

All orders take 24-48 hours for processing and 3-7 business days for delivery.


How do you ship?

We ship via UPS for all orders.


Will I receive order tracking?

Yes, we send order tracking automatically, once your order ships out of our warehouse.


Where does my order ship from?

All orders ship out of our California warehouse.


Can you send a print catalog?

At this time we do not send out print catalog. All of our product offerings are online.


Do you offer rush shipping?

Yes, we offer 2nd day air shipping through UPS. If you would like to send an order rush, please contact us for a rush shipping quote.


How do I pay for my order?

All orders are placed online 24/7. We accept all major credit cards through PayPal.


I still have a question, how do I contact customer service?

Just visit the following link: http://www.gardendecoraccents.com/Customer_service.html to contact customer service.


 

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